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Analisa Kepuasan Konsumen dengan Menggunakan Implementasi Quality Function Deployment (QFD) (studi kasus pada Pelayanan pasien Rawat Inap di Rumah sakit Aisyah Surabaya)
Pembimbing : Ir. Hari Supriyanto, MSIE;Dr. Ir. Moses L. Singgih,MSc,Mreg.Sc
Publish Year : 2005