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Author : "Kresna Bimasakti"Query took 0.06222 second(s) to complete
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Pengukuran Kualitas Layanan dengan Metode Servqual pada Jasa Pengiriman Barang dengan Memperhatikan Gap Internal (1,2,3,5) Guna Meningkatkan Kualitas Layanan (Studi Kasus PT. Titipan Kilat Cabang Palembang)
Pembimbing : Ir. Janti Gunawan, M.Eng.Sc
Publish Year : 2002