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Integrasi Metode Serqual, Importance-Performance Analysis (IPA), dan PUGH dalam Peningkatan Kualitas Layanan Jasa Bus Trans Serbagita Koridor 1
Pembimbing : Prof. Ir. Moses L. Singgih, M.Sc., Ph.D.; Dr. Ir. I Ketut Gunarta, M.T.
Publish Year : 2016