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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Author : "Reni Sujiati"
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Analisa Keputusan Konsumen terhadap Jasa Telekomunikasi Seluler dengan Metode Fuzzy-Serqual dan Indeks PGCV (Studi Kasus : Kartu Pra-Bayar Simpati-PT. Telkomsel Surabaya)
Author(s) : Reni Sujiati
Pembimbing : Ir. Hari Supriyanto, MSIE
Publish Year : 2003
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Peningkatan Kualitas Pelayanan Kartu Pra-Bayar Simpati Telkomsel Dengan Metode Service Quality
Author(s) : Nurmiyati, Kelian - Reni Sujiati
Publish Year : 2003
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