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Author : "Wiwik Sulistiyowati"Query took 0.05803 second(s) to complete
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Perancangan Sistem Terintegrasi Servqual, Lean, dan Six Sigma untuk Mengembangkan Metode Peningkatan Kualitas Layanan (Studi Kasus : PT. PLN (Persero) Distribusi Jawa Timur, APJ Surabaya Selatan-UPJ Ngagel)
Pembimbing : Ir. Hari Supriyanto, MSIE;Ir. Mokh. Suef, M.Sc.(Eng)
Publish Year : 2008