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Pengembangan Model Multikriteria-ANP (Analytical Network Process) untuk Pengukuran Kinerja pada Strategi Customer Relationship Management (CRM) Studi Kasus : Perusahaan Jasa Telekomunikasi
Pembimbing : Prof.Dr.Ir. Udisubakti Ciptomulyono, M.Eng.Sc.;Dr.Ir. Sri Gunani Partiwi, MT
Publish Year : 2011