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| Title | Delivering Quality Service : Balancing Customer Perceptions and Expectations |
| Edition | 1 |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Berry, Leonard L. Parasuranman, A. Zeithaml, Valerie A. |
| Subject(s) | CUSTOMER SERVICE SERVICE INDUSTRIES-QUALITY CONTROL |
| Classification | 658.8 |
| Series Title | GMD | Buku |
| Language | |
| Publisher | Collier Macmillan |
| Publishing Year | 1990 |
| Publishing Place | London |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Service Leadership Spell Profits; 2. The Customers View of Service Quality; 3 Potential Causes of Service-Quality Shortfalls; 5. gap 1 : Not Knowing What Customers Ecpect;… |
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| Pembimbing | |
| Volume | |
| Availability | LOADING LIST... |
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