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| Title | Prinsip-prinsip Total Quality Service, ed.2. |
| Edition | 2 |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Tjiptono, Fandy |
| Subject(s) | TOTAL QUALITY SERVICE |
| Classification | 658.812 |
| Series Title | GMD | Buku |
| Language | Indonesia |
| Publisher | Andi |
| Publishing Year | 2000 |
| Publishing Place | Yogyakarta |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Kualitas; 2. barang versus Jasa; 3. Komunikasi dan Manajemen; 4. Strategi Implementasi TQS; 5. Kerja sama tim dan Pemberdayaan; 6. Layanan Pelanggan dan Kepuasan Pelanggan; 7. Pengambilan Keputusan dan Pemecahan Masalah. |
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