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| Title | Productivity Measurement in the Service Sector |
| Edition | |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Asian Productivity Organization |
| Subject(s) | PRODUCTIVITY MEASUREMENT |
| Classification | 658.542 |
| Series Title | GMD | Buku |
| Language | Inggris |
| Publisher | Asian Productivity Organization |
| Publishing Year | 2001 |
| Publishing Place | Tokyo |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Summary and Conclutions; 2. Resource Papers : Current Approaches to Measurement Within the Service Sector & Service Sector/Whitin Collar Institutuions, Data to Information, Information to knowledge and Knowledge to Decisions & Actions, Productivity Measurement : Macro and Micro Linkages, Productivity in the Service Sector in Japan, The Productivity Framework, Productivity in the Service Sector and The Productivity Parasox, Productivity Measurement in the Service Industry, The Malaysian Customer Satisfaction Index for the Service Sector, Benchmarking Experiences in Malaysia; 3. Selected Country Paper; 4. Appendices. |
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