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| Title | Return on Quality : Measuring the Financial Impact of Your Companys Quest for Quality |
| Edition | |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Keiningham, Timothy L. Rust, Roland T. Zahorik, Anthony J. |
| Subject(s) | QUALITY CONTROL |
| Classification | 658.562 |
| Series Title | GMD | Buku |
| Language | Inggris |
| Publisher | Heinemann Asia |
| Publishing Year | 1994 |
| Publishing Place | Singapore |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Quality : What Went Wrong?; 2. Methods of Listening to the Customer; 3. The Psychology of Customer Satisfaction; 4. Designing Customer Satisfaction Surveys; 5. Analyzing Customer Satisfaction Surveys; 6. Measuring the Financial Impact of Quality; 7. The Cost of Quality; … |
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