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| Title | Design for Six Sigma for Service |
| Edition | |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Yang, Kai |
| Subject(s) | Service Six Sigma |
| Classification | 658.562 |
| Series Title | GMD | Buku |
| Language | Inggris |
| Publisher | McGraw Hill |
| Publishing Year | 2005 |
| Publishing Place | New York |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Six Sigma in Service Organizations; 2. Design for Six Sigma Road Map for Service; 3. Value Creation for Service Product; 4. Customer Survey Design, Administration, and Analysis; 5. Customer Value Management; 6. Quality Function Deplpyment; 7. Value Engineering; 8. Brad Development and Brand Strategy; 9. Theory of Inventive Problem Solving (TRIZ); 10. Design and Improvement of Service Processes-Process management;… |
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