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| Title | Analisis Kepuasan Pelanggan Pemakai Jasa Telepon Pots Berdasarkan Persepsi dan Harapan Pelanggan Dengan Pendekatan Indeks Potential Gain In Customer Value (Studi Kasus PT. Telkom) |
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| Author(s) | Arfinto Nugroho |
| Subject(s) | QUALITY CONTROL Service Quality |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2000 |
| Publishing Place | Surabaya |
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| File Attachment | LOADING LIST... |
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| Availability | LOADING LIST... |
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