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| Title | Perumusan Strategi Peningkatan Kualitas Pelayanan yang Berfokus pada Kepuasan Pelanggan dengan Pendekatan Metode servqual dan PGVC (Studi Kasus pada CPP Dinoyo) |
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| Call Number | |
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| Author(s) | Abidin Susanto |
| Subject(s) | QUALITY CONTROL Service Quality |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2000 |
| Publishing Place | Surabaya |
| Collation | |
| Abstract/Notes | |
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| File Attachment | LOADING LIST... |
| Pembimbing | |
| Volume | |
| Availability | LOADING LIST... |
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