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| Title | Analisa Pengukuran Kualitas Layanan Tabungan dengan Metoda Servqual dan Customer Value Management (Studi Kasus Taplus BNI 1946 di Surabaya) |
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| Author(s) | Bram Tuswojo |
| Subject(s) | QUALITY CONTROL Service Quality |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2000 |
| Publishing Place | Surabaya |
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