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| Title | Pengembangan Metode Servqual Fuzzy untuk Menganalisa Kualitas Layanan Pendidikan di Lembaga YPIA Berdasarkan Persepsi dan Ekspektasi Pengguna Jasa |
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| Author(s) | Widyatmoko Andi Putranto |
| Subject(s) | Quality Service Servqual |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2001 |
| Publishing Place | Surabaya |
| Collation | |
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| File Attachment | LOADING LIST... |
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| Availability | LOADING LIST... |
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