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Strategi Peningkatan Kualitas Layanan Melalui Index Potential Gain in customer Value (Studi Kasus : Bank Central Asia Jombang)
 
 
 
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Title Strategi Peningkatan Kualitas Layanan Melalui Index Potential Gain in customer Value (Studi Kasus : Bank Central Asia Jombang)
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Author(s) Dedik Eko Purwanto
Subject(s) Quality Service
Classification 658.562
Series Title
GMD Tugas Akhir
Language Indonesia
Publisher Jurusan Teknik Industri FTI-ITS
Publishing Year 2001
Publishing Place Surabaya
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