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| Title | Strategi Peningkatan Kualitas Layanan Melalui Index Potential Gain in customer Value (Studi Kasus : Bank Central Asia Jombang) |
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| Author(s) | Dedik Eko Purwanto |
| Subject(s) | Quality Service |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2001 |
| Publishing Place | Surabaya |
| Collation | |
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| File Attachment | LOADING LIST... |
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| Volume | |
| Availability | LOADING LIST... |
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