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| Title | Model Integer Programming dan Pendekatan Fuzzy Servqual untuk Optimalisasi Program Peningkatan Kualitas Pelayanan Jasa di Unit Rawat spesialis Penyakit THT, Instalasi Rawat Jalan, RSUD DR. Soetomo |
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| Author(s) | Didit Rizal Effendy |
| Subject(s) | Quality Management |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2001 |
| Publishing Place | Surabaya |
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