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| Title | Pendekatan Metode Servqual pada Analisa Kualitas Layanan sebagai Dasar dalam Perumusan Rencana Strategi untuk Meningkatkan Kepuasan Pelanggan (Studi Kasus di ITS Language Centre) |
| Edition | |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Michael Leonard Atie |
| Subject(s) | Service Quality |
| Classification | 658.562 |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2002 |
| Publishing Place | Surabaya |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | |
| Image |  |
| File Attachment | LOADING LIST... |
| Pembimbing | Dr. Ir. Suparno, MSIE |
| Volume | 1 |
| Availability | LOADING LIST... |
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