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| Title | Handout Mata Kuliah : Manajemen Jasa |
| Edition | |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Singgih, Moses L. |
| Subject(s) | Service Quality |
| Classification | 658.562 |
| Series Title | GMD | Handout |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri-FTI ITS |
| Publishing Year | 1998 |
| Publishing Place | Surabaya |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Defining Design Attributes; 2. QFD; 3. HOQ; 4. TQM; 5. Interrelated Matrices; 6. Setting Design Performance Standart; 7. Relationship between Product & Services; 8. Service Delivery;… |
| Image |  |
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| Pembimbing | |
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