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| Title | Peningkatan Kualitas Layanan TELKOMGLOBAL 017 dengan Menggunakan Metode Servqual di Unit Bisnis Internet PT. Telkom Jawa Timur |
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| Author(s) | Mamik Krisdiartiwi Siska Susilowati |
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| Series Title | GMD | Kerja Praktek |
| Language | Indonesia |
| Publisher | Jurusan Teknik Industri FTI-ITS |
| Publishing Year | 2003 |
| Publishing Place | Surabaya |
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| Availability | LOADING LIST... |
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