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| Title | Peningkatan Kualitas Layanan Telkom Speedy dengan Quality Function Deployment Method (QFD) Berdasarkan Profitabilitas Pelanggan |
| Edition | |
| Call Number | 2012/I/52 |
| ISBN/ISSN | |
| Author(s) | Agustin, Eryena |
| Subject(s) | Customer Profitability Fuzzy C-Means Clustering |
| Classification | 658.562 Agu p |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Teknik industri FTI ITS |
| Publishing Year | 2012 |
| Publishing Place | Surabaya |
| Collation | 20 cm |
| Abstract/Notes | Kata Kunci : Customer Profitability; Fuzzy C-Means Clustering; Serqual; QFD |
| Specific Detail Info | |
| Image |  |
| File Attachment | LOADING LIST... |
| Pembimbing | Prof. Dr.Ir. Moses L.Singgih,MSc.,M.Reg.Sc. |
| Volume | |
| Availability | LOADING LIST... |
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