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| Title | Analisis Kualitas Jasa Terhadap Penanganan Keluhan Melalui Call Center 147 dengan Pendekatan Servqual pada Pelanggan PT. Telekomunikasi Indonesia Produk Speedy di Wilayah Surabaya |
| Edition | |
| Call Number | MB-2015/II/11 |
| ISBN/ISSN | |
| Author(s) | Febriani, Sharfina |
| Subject(s) | Service Quality Customer Complaint |
| Classification | 658.562 Feb a |
| Series Title | GMD | Tugas Akhir |
| Language | Indonesia |
| Publisher | Jurusan Manajemen Bisnis FTI-ITS |
| Publishing Year | 2015 |
| Publishing Place | Surabaya |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | |
| Image |  |
| File Attachment | LOADING LIST... |
| Pembimbing | Naning Aranti Wessiani, ST;MM; Muhammad Saiful Hakim, SE,MM |
| Volume | |
| Availability | LOADING LIST... |
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