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Pengaruh Orientasi Pelayanan Karyawan Jasa Terhadap Kepuasan, Komitmen, dan Retensi Pelanggan di Perusahaan Logistik
 
 
 
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Title Pengaruh Orientasi Pelayanan Karyawan Jasa Terhadap Kepuasan, Komitmen, dan Retensi Pelanggan di Perusahaan Logistik
Edition
Call Number MB-2016/I/03
ISBN/ISSN
Author(s) Trisnowidjojo, Alvin
Subject(s) CUSTOMER SERVICE MARKETING
Struktural Equation Modeling (SEM)
Classification 658.812 Tri p
Series Title
GMD Tugas Akhir
Language Indonesia
Publisher Jurusan Manajemen Bisnis FTI - ITS
Publishing Year 2016
Publishing Place Surabaya
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Pembimbing Imam Baihaqi,ST,MSc;Ph.D; Berto Mulia Wibawa, S.Pi.,MM
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