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Designing Performance Measurement System Using Balanced Scorecard in PT PG Rajawali I Surabaya
 
 
 
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Title Designing Performance Measurement System Using Balanced Scorecard in PT PG Rajawali I Surabaya
Edition
Call Number 2018/I/26
ISBN/ISSN
Author(s) Riandini, Sabilla Uzlifat
Subject(s) Balanced Scorecard
WORK MEASUREMENT
Perfromance Measurement System
Classification 658.54 Ria d
Series Title
GMD Tugas Akhir
Language Inggris
Publisher Departemen Teknik Industri FTI-ITS
Publishing Year 2018
Publishing Place Surabaya
Collation
Abstract/Notes Performance measurement is one of the way to improve competitive advantage of the sugar industry in Indonesia in an effort to win the competition in an complex market due to the high market opportunity and the increasing number of competitors. In practice, PT PG Rajawali I as a stated-owned enterprises and a subsidiary of PT Rajawali Nusantara Indonesia doesn’t have an integrated performance measurement system. The performance of every company that is state-owned senterprises is determined in Surat Keputusan Menteri Negara BUMN No Kep-100/MBU/2002 that only focus on financial aspect which not enough to guide and evaluate the company through a competitive environment, and will impact on the uncontrolled performance, thus PT PG Rajawali I feel the need to build their internal performance measurement system that can link all the department contribution and did not only focus on the financial aspect. Therefore, the aim of the research is to design a Balanced Scorecard model which consist of financial and non financial aspect using an appropriate multi-criteria decision making method. Since performance measured used in BSC models are interdependent, the Analytic Hierarchy Process (AHP) was used as the appropriate multi-criteria decision making method to determine the weight of perspective and objective strategies with the help of Expert Choice 11 software. From the result of the discussion held, there are 7 strategic objectives, 15 sub-strategic objectives and 29 KPI. The final result of scoring system, the company obtain value of achievement of company performance of 0,754 with a yellow indicator that indicates that the achievements are close to the target, but further improvement is needed. This performance generate from the finding that out of 29 existing KPI, 2 of them are in red indicator, 1 of them are in yellow indicator, and 26 of them are in the green indicator. In addition, this research also designed a performance measurement dashboard that can facilitates the company to controlling their internal performances and make an anual report to PT RNI by calculating the corporate’s perfromances that already stated in Surat Keputusan Menteri Negara BUMN No Kep-100/MBU/2002.
Specific Detail Info Analytic Hierachy Process, Balanced Scorecard, Key Performance, Indicator, Perfromance Measurement System
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Pembimbing Dr. Ir. Sri Gunani Partiwi, MT.; Naning Aranti Wessiani, ST., MM.
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