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| Title | The Essential Guide to Knowledge Management : E-Business and CRM Applications |
| Edition | |
| Call Number | |
| ISBN/ISSN | |
| Author(s) | Tiwana, Amrit |
| Subject(s) | KNOWLEDGE MANAGEMENT |
| Classification | 658.4/038 21 |
| Series Title | GMD | Buku |
| Language | Inggris |
| Publisher | Prentice Hall |
| Publishing Year | 2001 |
| Publishing Place | London |
| Collation | |
| Abstract/Notes | |
| Specific Detail Info | 1. Introd.; 2. Understanding E-Business, CRM, and KM; 3. A Roadmap for Success; 4. Aligning Strategy and Technology Choices; 5. Audit and Analysis; 6. Building and Implementation Team; 7. Blueprinting the Technology Infrastructure; 8. Result-Driven Development and Deployment; 9. Leadership, Change Management, and Corporate Culture;… |
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