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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Pengukuran dan Peningkatan Produktivitas Jasa Loket Tiket Stasiun Gubeng dengan Pendekatan Multi Faktor
Author(s) : Yudasidhi, Harry Nugraha
Pembimbing : Prof.Dr.Ir. Moses L.Singgih, M.Sc.M.Reg.Sc.
Publish Year : 2011
Penerapan Metode Service Quality dan House of Quality untuk Meningkatkan Kualitas Pelayanan Gizi pada Pasien Rawat Inap di Rumah Sakit X
Author(s) : Siswanto, Bayu
Pembimbing : Ir. Eko Nurmianto,M.EngSc.DERT; Naning Aranti Wessiani, ST,MM
Publish Year : 2012
Peningkatan Kualitas Kayanan Harian Sore Surabaya Post dengan Pendekatan Service Quality (Servqual) dan Quality Function Deployment (QFD)
Author(s) : Fitri, Myrna Frida
Pembimbing : Prof.Dr.Ir. Moses L.Singgih, MSc.M.Reg.Sc.; Syarifa Hanoum, ST,MT
Publish Year : 2012
Service Operations Management
Author(s) : Murdick, Robert G. - Render, Barry - Russell, Robert
Publish Year : 1990
Queueing Methods for services and Manufacturing
Author(s) : Hall, Randolph W
Publish Year : 1991
Design and Management of Service Processes
Author(s) : Ramaswamy, Rohit
Publish Year : 1996
Service Management
Author(s) : Haksever, Lengize
Publish Year : 2000
Total Quality Service
Author(s) : Stamatis, D.H.
Publish Year : 0

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