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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Service Marketing : People, Technology, Strategy
Author(s) : Lovelock, Cristopher
Publish Year : 2001
Record Detail
Service Breakthroughs : Changing the rule of the game
Author(s) : Hart, Christopher - Heskett, James - Sasser, W. Earl
Publish Year : 1990
Record Detail
Knowledge and Technology Integration in Production and Services : Balancing Knowledge and Technology in Product and Service Life Cycle
Author(s) : Afsarmanesh, Hamideh - Camarinha-Matos, Luis M - Marik, Vladimir
Publish Year : 2002
Record Detail
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Author(s) : Berry, Leonard L. - Parasuranman, A. - Zeithaml, Valerie A.
Publish Year : 1990
Record Detail
Prinsip-prinsip Total Quality Service, ed.2.
Author(s) : Tjiptono, Fandy
Publish Year : 2000
Record Detail
Service Management and Marketing : A Customer Relationship Managemnt Approach, 2nd.ed.
Author(s) : Gronroos, Christian
Publish Year : 2000
Record Detail
Customer Equity : Building and Managing Relationships as Valuable Assets
Author(s) : Blattberg, Robert C. - Getz, Gary - Thomas, Jacquelyn S.
Publish Year : 2001
Record Detail
Customer Relationship Management
Author(s) : Anderson, Kristin - Kerr, Carol
Publish Year : 2002
Record Detail
Services Marketing : Integrating Customer Focus Across the Firm, 3rd.ed.
Author(s) : Bitner, Mary Jo - Zeithaml, Valarie A.
Publish Year : 2003
Record Detail
Services Marketing : People, Technology, Strategy, 5th.ed.
Author(s) : Lovelock, Crhistopher - Wirtz, Jochen
Publish Year : 2004
Record Detail
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