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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Perancangan Kerangka Evaluasi Pelaksanaan Customer Relationship Management (CRM) (Studi Kasus : Supermarket Bonnet Surabaya)
Author(s) : Anastasia Meylinda
Pembimbing : Dr. Ir. I Nyoman Pujawan, M.Eng
Publish Year : 2003
Analisa Kepuasan Konsumen dan Perbaikan Proses Jasa Forwarding dengan Menggunakan Metode Return On Quality dan Servqual (studi kasus pada PT.X)
Author(s) : M. Syarifudin Edy Nugroho
Pembimbing : Dr.Ir.Moses L.Singgih,M.Sc.M.Reg.Sc.
Publish Year : 2006
Perum Bulog Divisi Regional Jatim Bagian Pelayanan Publik
Author(s) : Miftahul Fadillah - Nur Hardiansyah
Pembimbing : Dr.Eng.Ir. Ahmad Rusdiansyah, M.Eng
Publish Year : 2010
PT. Garuda Indonesia Gedung Garuda Indonesia Bandara Soekarno-Hatta Cengkareng, Jakarta
Author(s) : Fitriyah Hadi
Pembimbing : Prof.Dr.Ir. I. Nyoman Pujawan, M.Eng.Sc.
Publish Year : 2010

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