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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Four Days with Dr. Deming : A Strategy for Modern Methods of Management
Author(s) : Latzko, William J. - Saunders, David M.
Publish Year : 1995
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Profiles for Performance : Total Quality Methods for Reducing Cycle Time
Author(s) : Fooks, Jack H
Publish Year : 1993
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Prinsip-prinsip Total Quality Service, ed.2.
Author(s) : Tjiptono, Fandy
Publish Year : 2000
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