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Perancangan Pengukuran dan Evaluasi Kepuasan Dosen dan Karyawan Institut Teknologi Sepuluh Nopember (ITS) Surabaya
Pembimbing : Iwan Vanany, ST., MT
Publish Year : 2004
Studi Pengaruh Kualitas Pelayanan, Citra Perusahaan, Switching Barrier dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan
Pembimbing : Dr. Ir. Udisubakti Ciptomulyono, M.Eng.Sc.;Nani Kurniati, ST., MT
Publish Year : 2008
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