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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Analisa perbaikan Mutu Pelayanan Kelas Eksekutif Kereta Api Mutiara Timur Pagi pada PT. Kereta Api Indonesia Daerah Operasi VIII Surabaya
Author(s) : Erlan Estu Batara
Pembimbing : Ir. Hari Supriyanto, MSIE;Ir. Lantip Trisunarno, MT
Publish Year : 2004
Peningkatan Kualitas Pelayanan Jembatan Merah Plasa I dengan Menerapkan Quality Fuction Deployment (QFD) (PT. Jasamitra Propertindo)
Author(s) : Sri Astutik
Pembimbing : Ir. Hari Suptiyanto, MSIE;Ir. Arman Hakim Nasution, M.Eng
Publish Year : 2004
Evaluasi Pelayanan Kualitas Agency ABN Amro Bank Surabaya
Author(s) : Hary Sudjono
Pembimbing : Ir. Eko Nurmianto, M.Eng.Sc.DERT;Ir. Lantip Trisunarno, MT
Publish Year : 2004

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