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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Author(s) : Berry, Leonard L. - Parasuranman, A. - Zeithaml, Valerie A.
Publish Year : 1990
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System Dynamics Modelling : A Practical Approach
Author(s) : Coyle, R.G
Publish Year : 1996
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Thomas Calculus.10th.ed.
Author(s) : Thomas, George B
Publish Year : 2001
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Principles of Operations Management, 4th.ed.
Author(s) : Heizer, Jay - Render, Barry
Publish Year : 2001
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Product Design : Techniques in Reverse Engineering and New Product Development
Author(s) : Otto, Kevin - Wood, Kristin
Publish Year : 2001
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Simulation Modeling Methods
Author(s) : Harrington, H. James - Tumay, Kerim
Publish Year : 2000
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Production/Operations Management, 5th.ed.
Author(s) : Stevenson, William J.
Publish Year : 1996
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Discrete Dynamical Modeling
Author(s) : Sandefur, James T.
Publish Year : 1993
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The Squandered Computer : Evaluating the Business Alignment of Information Technologies
Author(s) : Strassmann, Paul A.
Publish Year : 1997
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Manufacturing Systems Design and Analysis : Context and Techniques, 2nd.ed.
Author(s) : Wu, B.
Publish Year : 1994
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