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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Statistical Quality Control
Author(s) : Chandra, M. Jeya
Publish Year : 2001
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Author(s) : Berry, Leonard L. - Parasuranman, A. - Zeithaml, Valerie A.
Publish Year : 1990
Taguchi Methods : A Hands-On Approach
Author(s) : Peace, Glen Stuart
Publish Year : 1993
Quality Control, 7th.ed.
Author(s) : Besterfield, Dale H.
Publish Year : 2004
Advanced Quality Fuction Deployment : QFD
Author(s) : Franceschini, Fiorenzo
Publish Year : 2001

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