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Quality Function Deployment (QFD) : Integrating Customer Requirements into Product Design
Publish Year : 1990
Romancing the Customer : Memaksimalkan Nilai Merek Melalui Kekuatan Relationship Management
Publish Year : 2002
The Six Sigma Handbook : Panduan Lengkap untuk Greenbelts, Blackbelts, dan Manajer pada Semua Tingkat
Publish Year : 2002