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Romancing the Customer : Memaksimalkan Nilai Merek Melalui Kekuatan Relationship Management
Publish Year : 2002
The Six Sigma Handbook : Panduan Lengkap untuk Greenbelts, Blackbelts, dan Manajer pada Semua Tingkat
Publish Year : 2002
Qualiy Management : Introduction to Total Quality Management for Production, Processing, and Services; 4th.ed.
Publish Year : 2003
Information-Based Manufacturing : Technology, Strategy and Industrial Applications
Publish Year : 2001