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Analisa Loyalitas Pelanggan dan Perbaikan Proses Bisnis dengan Menggunakan Metode Return On Quality (Studi Kasus: AJB Bumiputera 1912, Cabang Wonocolo)
Pembimbing : Dr. Ir. Moses L. Singgih, M.Sc., M. Reg.Sc
Publish Year : 2007
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