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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Evaluasi Critical Success Factors pada Penerapan Customer Relationship Management
Author(s) : Sukma, Ramadhan
Pembimbing : Dr. Ir. I Ketut Gunarta, M.T.
Publish Year : 2016
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Analisa Pengaruh Gaya Kepemimpinan Transformasional dan Budaya Organisasi terhadap Strategi Pemasaran pada Usaha Kecil Batik di Kabupaten Pacitan
Author(s) : Rony Prabowo
Pembimbing : Ir. Arman Hakim Nasution, M.Eng;Ir. Lantip Trisunarno, MT
Publish Year : 2006
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Analisis Pengaruh Relationship Dimension Index (RDI) terhadap Net Promoter Score (NPS) untuk meningkatkan Loyalitas Corporate Customer PT. TELKOM
Author(s) : Anindito, Gelar Hasti
Pembimbing : Ir. Lantip Trisunarno, MT
Publish Year : 2011
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Customer-Centric Product Definitiion : The Key to Great Product Development
Author(s) : Mello, Sheila
Publish Year : 2001
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Managing Customer Relationships: A Strategic Framework
Author(s) : Peppers, Don - Rogers, Martha
Publish Year : 2004
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The CRM Handbook : A Business Guide to Costumer Relationship Management
Author(s) : Dyche, Jill
Publish Year : 2002
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