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Pengaruh Orientasi Pelayanan Karyawan Jasa Terhadap Kepuasan, Komitmen, dan Retensi Pelanggan di Perusahaan Logistik
Pembimbing : Imam Baihaqi,ST,MSc;Ph.D; Berto Mulia Wibawa, S.Pi.,MM
Publish Year : 2016
Peningkatan Kualitas Layanan di Bidang Industri Hiburan Cineplek (Studi Kasus di Gedung Bioskop Delta)
Pembimbing : Ir. Hari Supriyanto, MSIE;Putu Dana Karningsih, ST.,M.Eng.Sc
Publish Year : 2006
Studi Pengaruh Program Retensi dan Kualitas Customer Service terhadap Loyalitas Pelanggan Produk Telkom Speedy PT. Telkom Indonesia Kandatel Surabaya Barat
Pembimbing : Dr. Ir. Moses L. Singgih, MSc., MReg.Sc
Publish Year : 2009
Service Management and Marketing : A Customer Relationship Managemnt Approach, 2nd.ed.
Publish Year : 2000
Penerapan Distribution Requirement Planning Untuk Penjadualan Aktivitas Distribusi (Studi Kasus Di PT. Kendaga Isi Mulya, Surabaya)
Pembimbing : Ir. Arman Hakim Nasution, M.Eng;Erwin Widodo, ST.
Publish Year : 2003