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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Subject : "CUSTOMER SERVICE"
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Pengaruh Orientasi Pelayanan Karyawan Jasa Terhadap Kepuasan, Komitmen, dan Retensi Pelanggan di Perusahaan Logistik
Author(s) : Trisnowidjojo, Alvin
Pembimbing : Imam Baihaqi,ST,MSc;Ph.D; Berto Mulia Wibawa, S.Pi.,MM
Publish Year : 2016
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Peningkatan Kualitas Layanan di Bidang Industri Hiburan Cineplek (Studi Kasus di Gedung Bioskop Delta)
Author(s) : Dyah Riandari
Pembimbing : Ir. Hari Supriyanto, MSIE;Putu Dana Karningsih, ST.,M.Eng.Sc
Publish Year : 2006
Record Detail
Studi Pengaruh Program Retensi dan Kualitas Customer Service terhadap Loyalitas Pelanggan Produk Telkom Speedy PT. Telkom Indonesia Kandatel Surabaya Barat
Author(s) : YB Handaru Purnasakti
Pembimbing : Dr. Ir. Moses L. Singgih, MSc., MReg.Sc
Publish Year : 2009
Record Detail
Design and Management of Service Processes
Author(s) : Ramaswamy, Rohit
Publish Year : 1996
Record Detail
Service Breakthroughs : Changing the rule of the game
Author(s) : Hart, Christopher - Heskett, James - Sasser, W. Earl
Publish Year : 1990
Record Detail
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Author(s) : Berry, Leonard L. - Parasuranman, A. - Zeithaml, Valerie A.
Publish Year : 1990
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Service Management and Marketing : A Customer Relationship Managemnt Approach, 2nd.ed.
Author(s) : Gronroos, Christian
Publish Year : 2000
Record Detail
Customer Equity : Building and Managing Relationships as Valuable Assets
Author(s) : Blattberg, Robert C. - Getz, Gary - Thomas, Jacquelyn S.
Publish Year : 2001
Record Detail
Customer Relationship Management
Author(s) : Anderson, Kristin - Kerr, Carol
Publish Year : 2002
Record Detail
Penerapan Distribution Requirement Planning Untuk Penjadualan Aktivitas Distribusi (Studi Kasus Di PT. Kendaga Isi Mulya, Surabaya)
Author(s) : Arisandi Ramadhan
Pembimbing : Ir. Arman Hakim Nasution, M.Eng;Erwin Widodo, ST.
Publish Year : 2003
Record Detail
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