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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Analisa Pengaruh Kualitas Pelayanan, Kepercayaan, Komplain dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan (Studi Kasus : PT. Garuda Indonesia Palembang)
Author(s) : Virnanda Tiara Seffy
Pembimbing : Dr. Ir. Patdono Suwignjo, M.Eng.Sc.;Ir. Budi Santosa, MS., Ph.D
Publish Year : 2010
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Analisis Faktor yang Mempengaruhi Terbentuknya Loyalitas Pelanggan FlexiNet : Studi kasus Divisi Telkom Flexi Regional V Area Jatim, Bali, dan Nusra
Author(s) : Izzati, Nailu Nur
Pembimbing : Dr.Ir. Patdono Suwigjo, M.Eng.Sc; Yudha Andrian Saputra, ST,MBA
Publish Year : 2011
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