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Mengukur Tingkat Kepuasan Konsumen dan Rekomendasi Perbaikan Layanan Jasa dengan Mengaplikasikan Metode Fuzzy-Servqual, Indeks PGCV dan Metode PUGH (Studi Kasus di PT. Citra Dewa Rembulan Surabaya)
Pembimbing : Nani Kurniati, ST., MT
Publish Year : 2004