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Analisa Kepuasan Konsumen Terhadap Kualitas Layanan Jasa Perbankan dengan Menggunakan Metode Fuzzy-Servqual (Studi kasus Bank Mandiri Cabang Surabaya Gubeng)
Pembimbing : Dr. Ir. Moses L.Singgih, MSc.M.Reg.Sc
Publish Year : 2005