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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Subject : "SERVICE INDUSTRIES"
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Service Operations Management
Author(s) : Murdick, Robert G. - Render, Barry - Russell, Robert
Publish Year : 1990
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Queueing Methods for services and Manufacturing
Author(s) : Hall, Randolph W
Publish Year : 1991
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Author(s) : Berry, Leonard L. - Parasuranman, A. - Zeithaml, Valerie A.
Publish Year : 1990
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Service Management and Marketing : A Customer Relationship Managemnt Approach, 2nd.ed.
Author(s) : Gronroos, Christian
Publish Year : 2000
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