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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Pengaruh Orientasi Pelayanan Karyawan Jasa Terhadap Kepuasan, Komitmen, dan Retensi Pelanggan di Perusahaan Logistik
Author(s) : Trisnowidjojo, Alvin
Pembimbing : Imam Baihaqi,ST,MSc;Ph.D; Berto Mulia Wibawa, S.Pi.,MM
Publish Year : 2016
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Service Marketing : People, Technology, Strategy
Author(s) : Lovelock, Cristopher
Publish Year : 2001
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Customer Equity : Building and Managing Relationships as Valuable Assets
Author(s) : Blattberg, Robert C. - Getz, Gary - Thomas, Jacquelyn S.
Publish Year : 2001
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Customer Relationship Management
Author(s) : Anderson, Kristin - Kerr, Carol
Publish Year : 2002
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Services Marketing : People, Technology, Strategy, 5th.ed.
Author(s) : Lovelock, Crhistopher - Wirtz, Jochen
Publish Year : 2004
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