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Ruang Baca Jurusan Teknik Industri | Institut Teknologi Sepuluh Nopember :: OPAC
 
 
 
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Analisa Kepuasan Pelanggan terhadap Kualitas Layanan Supermarket Yogya Dept. Store Melalui Pendekatan Customer Value Analysis (Studi Kasus di Kotamadya Cirebon, Jawa Barat)
Author(s) : Dewi Permata Indah
Publish Year : 2000
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Peningkatan Kualitas Pelayanan dengan Menggunakan Quality Function Deployment (Studi Kasus : Perusahaan Daerah Air Minum Kota Surabaya)
Author(s) : Abdurrozzaq
Publish Year : 2001
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Peningkatan Kualitas Jasa Transportasi dengan Menggunakan Metode Servqual (Studi Kasus : Bus Malam Cepat Eksekutif LORENA Jurusan Jember-Jakarta)
Author(s) : Nugroho Setyo Wibowo
Publish Year : 2001
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