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Title | Integrasi Servqual dan QFD untuk Meningkatkan Kualitas Layanan Gelanggang Olahraga (studi kasus : GOR Kertajaya) |
Edition | |
Call Number | 2012/II/81 |
ISBN/ISSN | |
Author(s) | Ersam, Arif Isfandri |
Subject(s) | Quality Function Deployment (QFD) Service Quality |
Classification | 658.562 Ers i |
Series Title | GMD | Tugas Akhir |
Language | Indonesia |
Publisher | Jurusan Teknik Industri FTI-ITS |
Publishing Year | 2012 |
Publishing Place | Surabaya |
Collation | 21 cm |
Abstract/Notes | Service Quality; QFD; RCA; FMEA |
Specific Detail Info | |
Image | |
File Attachment | LOADING LIST... |
Pembimbing | Ir. Hari Supriyanto, MSIE |
Volume | |
Availability | LOADING LIST... |
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