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Integrasi Servqual dan QFD untuk Meningkatkan Kualitas Layanan Gelanggang Olahraga (studi kasus : GOR Kertajaya)
 
 
 
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Title Integrasi Servqual dan QFD untuk Meningkatkan Kualitas Layanan Gelanggang Olahraga (studi kasus : GOR Kertajaya)
Edition
Call Number 2012/II/81
ISBN/ISSN
Author(s) Ersam, Arif Isfandri
Subject(s) Quality Function Deployment (QFD)
Service Quality
Classification 658.562 Ers i
Series Title
GMD Tugas Akhir
Language Indonesia
Publisher Jurusan Teknik Industri FTI-ITS
Publishing Year 2012
Publishing Place Surabaya
Collation 21 cm
Abstract/Notes Service Quality; QFD; RCA; FMEA
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Pembimbing Ir. Hari Supriyanto, MSIE
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