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Kepuasan Kualitas Layanan Akademik Pada Perguruan Tinggi Swasta Kopertis Vii Wilayah Surabaya Jurusan Teknik Industri
Pembimbing : Dr. Ir. Bambang Syairudin, MT;Erwin Widodo, ST, M.Eng., Dr.Eng
Publish Year : 2018
Analisa Perbaikan Kualitas Layanan Perpustakaan ITS dengan Pendekatan Servperf dan Lean Service
Pembimbing : Putu Dana Karningsih, ST;M.Eng.Sc.,Ph.D
Publish Year : 2016