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Penerapan Metode Servqual dan QFD untuk Meningkatkan Kualitas Pelayanan Jasa Kepada Konsumen Hotel Majapahit Surabaya (Luxury 5 Stars Hotel In Surabaya) dengan Berbasis Knowledge Gap dan Knowledge Management
Pembimbing : Dr.Ir. Bambang Syairuddin, MT;Ir. Lantip Trisunarno, MT;
Publish Year : 2014